How important service is
Service is an important factor you should concern about when you are looking for a supplier, especially for a twin screw extruder supplier. Because it can make your business successful or not, but most customers did not care much about this at the beginning, they care more about the price. The price is very important for sure, but service means more for your business. Kerke stands in the market for a long time based on not only our quality and price but also our comprehensive price.
Your 10 Worries & Our 10 Promises
1 | Poor Quality of Machine | 1 | we promise to refund all the equipment payment and provide 10% of the equipment payment as compensation (If you come to our factory to inspect the machine and find that the quality does not meet your requirements). |
2 | Unprofessional Supplier | 2 | We are committed to providing you with professional, applicable solutions because we have an average of over 10 years of experience with each type of equipment. |
3 | Response Not In Time | 3 | We promise to reply within 1 hour, and our sales engineer is online 7x24 hours |
4 | Delivery Date Is Postponed | 4 | We promise to compensate 100 USD for each day of overtime if the machines are not delivered on time. |
5 | No Machine Debugging Before Shipment | 5 | We promise that we run with material for more than 30 minutes before each machine is shipped, and if the customer has the time requirement to test the machine, we will follow the customer's requirement. |
6 | Machine Damage During Transport | 6 | We promise to send the damaged parts to customers for free. |
7 | Machine Installation Service Is Not Available | 7 | We promise that after the customer receives the equipment, the preparation work is ready and our workers will arrive at the site within 1 week to provide installation service. If the customer does not need us to install it, we will provide installation documentation and video guidance. |
8 | Machine Output Cannot Reach Promised | 8 | We promise to compensate the customer with a refund based on the difference in output (If the equipment does not reach our promised output), actual output <5%, USD2000 as compensation. actual output <10%, USD5000 actual output <20%, USD10000 |
9 | No After-sales Guarantee | 9 | We promise to be a 100-year company, and you will always find us as long as the earth is here. We provide $500 free parts every year and free replacement for damaged parts within the warranty period |
10 | Dishonesty of Supplier | 10 | We promise never to cheat our customers and never to do anything to hurt you in order to get your order. |
